Royale Utilities Gas Engineers & Plumbing repairs
61 High Road, Willesden,London, England, NW10 2SU
London
nathaniel@royaleutilities.com
Monday 24 Hours
Tuesday 24 Hours
Wednesday 24 Hours
Thursday 24 Hours
Friday 24 Hours
Saturday 24 Hours
Sunday 24 Hours
Highly rated 5 star local service.
Gas Safe Registered.
958849
Emergency Gas Engineer
An emergency boiler repair involves a Gas Safe registered engineer quickly diagnosing your issue, aiming for same-day fixes if parts are available, but potentially requiring a follow-up for ordered components. Expect transparent communication about costs, a thorough check of the boiler and system, and testing after repair to ensure safety and functionality, with common fixes often resolving problems like no heat, leaks, or pilot light issues quickly.
What to Expect During the Repair
Rapid Response & Diagnosis: We will aim to arrive quickly (often within hours), listen to your symptoms, and perform diagnostics (checking error codes, pipes, pressure) to find the root cause.
Transparent Quoting: We'll explain the problem and provide a fixed quote for parts and labour before starting work.
Immediate Fix (If Possible): If parts are on the van, we'll fix it on the spot, often within 1-2 hours for simple issues.
Part Ordering: If a part needs ordering, we'll give a quote and schedule a second visit.
Testing & Safety Check: After the repair, we'll test the boiler and system to confirm it's working safely and efficiently.
Common Emergency Issues & Fixes
No Heating/Hot Water: Could be a valve, thermostat, or pump issue.
Frozen Condensate Pipe: Common in winter; might be fixable by thawing the external pipe.
Pilot Light Out/Flickering: May be gas supply, thermocouple, or pilot assembly.
Leaks/Pressure Loss: Often a faulty pump seal, valve, or corroded pipe.
What You Can Do (Before the Gas Engineer)
Safety First: If you smell gas or see dark staining, turn the boiler off and call the emergency gas line immediately.
Check the Condensate Pipe: If it's frozen in winter, try thawing it with warm (not hot) water.
Check the Pilot Light: Follow your boiler's instructions to relight it if safe to do so.
Note Error Codes: Tell the engineer any codes shown on the display.
If you find that you have no heating or hot water and live in Northwest London or the surrounding areas, don’t hesitate to call us, we will endeavour to be with you within 90 minutes.
Emergency Plumbing
Expect a fast response (often within hours/day 24/7), an immediate assessment & safety check, temporary fixes to stop damage (like isolating pipes), clear communication on the problem/cost, and then either a quick permanent repair or a plan for a follow-up visit if parts are needed, with costs being higher for out-of-hours calls. We’ll arrive with tools, isolate the issue (e.g., turn off water), and work to secure your home, even if the full fix takes longer.
During the Emergency Call
Quick Arrival: We aim to get to you fast, day or night, weekend or holiday, often within minutes to a few hours.
Safety First: We'll first check for immediate risks like gas or electrical hazards near water.
Assessment: We'll quickly diagnose the problem (burst pipe, major clog, faulty water heater).
Communication: We’ll explain the issue, the plan, and the costs.
Temporary Fix: We'll stop the immediate damage (e.g., shut off water to a burst pipe) to prevent further water damage.
Permanent Repair/Follow-Up:
Simple fixes: May be done on the spot.
Complex issues: May require ordering parts, we will make the area safe and scheduling a return visit.
Boiler service
Royale Utilities combines plumbing skills and gas engineering knowledge to complete a job that stands the test of time. We offer boiler services for a reasonable price.
An annual boiler service involves a Gas Safe engineer performing visual checks, internal inspections, and safety tests to ensure your boiler runs safely and efficiently, including checking the flue, gas pressure, internal components (like the heat exchanger and burner), safety controls, and looking for leaks or corrosion, with the goal of preventing breakdowns, maintaining warranty, and saving energy.
Key Checks & Tasks
Visual Inspection: Checks for leaks, corrosion, damage, and proper ventilation around the boiler.
Flue & Combustion: Inspects the flue for blockages and ensures proper combustion, crucial for preventing carbon monoxide buildup.
Internal Components: Opens the boiler to check and clean parts like the burner, heat exchanger, and electrodes.
Gas Pressure & Flow: Tests that the gas pressure and flow meet manufacturer specifications.
Safety Devices: Verifies all safety controls, valves, and the case seal are functioning correctly.
Controls & Thermostats: Checks that the boiler controls and room thermostats work properly.
Pipework: Inspects water and gas pipework for wear, tear, or leaks.
Operational Test: Fires up the boiler to check for any faults under working conditions.
You Get A detailed service report or certificate, Energy efficiency advice, and Peace of mind and potential warranty validation.
A proper service should take at least 30 minute.
